PROFILE

Ms Magdalen Shew is the co-founder of Accipio and Clay Cove. She has 11 years of consulting and training experience in the areas of process improvement, change management, project management and IT planning in both the public and private sectors.  She holds an MSc in Information Management from the Lancaster University Management School.

Ms Shew’s passion is to help the industry and government to innovate and transform their organisations.  She has a proven track record in leading successful change management. process-oriented and IT-enabled transformational projects in the public sector as well as in the logistics, travel and services industries. 

In the areas of process innovation, Ms Shew has helped several organizations to conceptualise and design customer services and call centres.  The process improvements led to 50% reduction in waiting times, and breakthrough recommendations that enabled the organizations to eliminate the operational tedium with new and cost-efficient ways of working.

In the areas of change management, Ms Shew has worked with several government organizations in helping them manage the resistance to changes when new IT systems are being introduced.  In managing the change, Ms Shew developed a holistic change strategy and concise communications plan as part of the change campaign to encourage the awareness, acceptance and adoption of the new IT system.

In the areas of IT Planning, Ms Shew charted strategic IT plans encompassing applications architecture, information infrastructure and knowledge-based digital work places for various organizations. 

In the training areas, Ms Shew has been involved in training companies in process innovation, e-business strategies and implementation approaches to the top government officials in Macau as well as retail, travel, energy, real estate and logistics industries.

Apart from her consulting and training commitments, Ms Shew is also active in research, and has developed and presented conference papers and facilitated workshops in areas such as process thinking, scenario planning, creative thinking, systems thinking and IT culture promotion.